Returns

All sales are final

We do not accept returns or exchanges. This is not a policy we chose for convenience. Nothing on this site exists until you order it. When you choose a design, a metal and a carat weight, we pull stones, match the line by hand, and set a piece that did not previously exist and that we cannot simply put back on a shelf.

We would rather be plain about that before you buy than bury it in a footer.

Which is why we would rather you called first

If you are uncertain about a length, a stone size, or how a design will actually sit on you, call the shop at 212 944 0099 or email us before you order. We have made these pieces for decades and we would far rather spend fifteen minutes on the phone than have you receive something that is not what you pictured.

Sizing changes are free and cause no delay if you tell us at the time of order.

What is not covered by this

Final sale does not mean you are on your own.

• If we made a mistake — wrong metal, wrong length, wrong stone size, anything that does not match your order — we will correct it at our cost.
• If a piece arrives damaged or is damaged in transit, we handle it under the shipping insurance. Do not accept a package that looks tampered with.
• If a piece has a defect in manufacture — a bad solder, a stone set loose from new — we repair or remake it. There is no time limit on that.

Contact us within a few days of delivery for anything in that list.

Service afterwards

We service anything we have made, indefinitely. Retipping a prong, replacing a clasp, resizing a bracelet, replating white gold, cleaning and checking. Wear and tear is charged at cost. Call the shop and we will tell you what it will run before you send anything in.

Appraisals

Every piece ships with a written appraisal for authenticity and insurance purposes. If you need a replacement copy, we keep records.